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Have a Question? Ask GHL!

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The Government & Heritage Library has stepped up its Reference service. “Ask GHL” is our answer to patrons who have a quick question, need basic assistance with resources, or are otherwise unable to come to the library to seek research help. Now, from many pages on the Government & Heritage Library website, or just by connecting via, you can chat with GHL Reference staff online, in real-time.

Ask GHL! chat reference service

Users can connect with library staff just as they would at the Reference desk in the library—simply ask your question, and receive assistance in finding the answer. From 9am-5pm Monday through Friday, we’ll be online, providing patrons the ability to ask questions from their desktop, laptop, or from any device. More than just a time-saver, Ask GHL offers an interactive way to bring our personalized library services directly to our patrons.

While Ask GHL can be easily accessed directly from any chat box on the library website, users can also connect in a new window via This link allows users to launch their chat in its own window, which offers the convenience of instantly connecting with library staff while remaining on your current webpage. So, if you’ve ever wanted to have a personal librarian with you to ask for help as you’re working, you’re in luck: the Government & Heritage Library brings #everythingNC to everywhere you go!

The Government & Heritage Library Reference staff looks forward to connecting with patrons via online chat.  Visit us at and Ask GHL the next time you have a research question!

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This blog is a service of the State Library of North Carolina, part of the NC Department of Natural and Cultural Resources. Blog comments and posts may be subject to Public Records Law and may be disclosed to third parties.